Work for MindFireInc

MindFireInc® is a successful marketing company based in Irvine, California.  Our unique cross media marketing software, LookWho’sClicking®, allows companies to radically improve the effectiveness of their direct marketing using Personalized Web Addresses, Landing Pages, Emails, QR codes, SMS text messaging, and more.

MindFireInc is seeking a Technical Support Specialist for handling Level 1 and Level 2 technical support cases. The Technical Support Specialist will also be responsible for duplicating and documenting possible bugs or design issues, suggesting improvements and documenting possible workarounds for our clients. The ideal candidate will be a great team leader who possesses excellent skills and dedication.

While 2-5 years of tech support experience is preferred, we are willing to train the right candidate.

A Great Place to Work

During the “Great Recession,” MindFireInc revenue was growing at a record pace. Inc. Magazine ranked MindFireInc in the Top-500 Fastest-Growing Companies for both 2008 & 2009. How did we do it? We provided a great product and supported it with the best customer service in the industry. MindFireInc has rapidly evolved from a startup founded in 1999 to a company with more than 500 Clients worldwide. MindFireInc is the leading provider of Personalized URL and Personalized Landing Page technology to the graphic arts and marketing communication industries. Our flagship product, LookWho’sClicking®, offers unprecedented ease of use, allowing non-technical users to deploy cross-media campaigns while also allowing “under the hood” access for developers.

Responsibilities

• Respond to client inquiries by taking regular shifts and by being an escalation point.
• Be a passionate advocate for all client issues and work with Product Management and Engineering on product features and enhancements.
• Perform root-cause analysis by verifying technical facts and developing logical conclusions.
• Manage clients’ expectations and experience in a way that results in high client satisfaction.
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help clients.
• Assist with the design and delivery of product and other technical training.
• Define and describe technical and marketing best practices.
• Web development tasks as time allows.

Skills/Experience (preferred, not required)

•  HTML/XHTML/CSS
• Strong JavaScript skills
• Working knowledge of databases, specifically SQL Server
• Working knowledge of PHP scripting (create pages to securely transfer data)
• Familiar with AJAX and Web 2.0 technology (real-time form interactivity)
• Solid understanding of web services and interacting with web service-based APIs (data integration, SalesForce integration)
• An enthusiastic, positive-minded, service-oriented mindset.
• Self-starter, proactive “go-getter” a MUST!

Skills that are not required but will score extra points at your interview

• Flash/Actionscripting
• Ability to speak Spanish
• Strong people management skills including developing others and promoting teamwork.